Returns 

Sizing Help

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If you are unsure on sizing please get in touch before ordering.  Our sizing guide can help but sizing can vary slightly depending on the style and straps on a leotard.   Please do not purchase 2 leotards to try for size with the aim of returning the one that does not fit as in this circumstance we are only able to offer exchanges for returned leotards. 

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How do I return a leotard?

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 If you are not completely satisfied with the size or style of your purchase, return the item unworn and in perfect condition with tags attached and proof of purchase within 28 days for an exchange.

 

Please contact us in the first instance to assist you with your return and exchange.   We will only refund for orders where we are unable to offer exchanges due to stock availability. 

 

When sending a return, please remember that you, the customer, are responsible for any returned goods until they reach us; we recommend that you obtain proof of posting when sending all items back to us, as we cannot be held responsible for any items that do not reach us. If you return your parcel via a form of delivery that is not guaranteed, then we will accept no responsibility if the package is lost or damaged.

Please do your best to try on, handle and repackage the items with care. Any returned products must be received back in its original condition - it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags and hygiene strips attached.

 

 This does not affect a customer's statutory rights or the right to return faulty goods 

 

Exceptions

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 There are exceptions to our Refunds policy for particular items. This is a non-exhaustive list and these conditions do not affect your statutory rights.

 

Personalised garments and unique designs cannot be exchanged unless faulty, so please ensure you order the correct size.

 

Do not remove the hygiene stickers or swing tags until you are happy with the fit of the leotards. Leotards can only be returned for size or style exchange if the hygiene stickers and tags have not been removed.

 

We do not carry out a repair service for any leotard which suffers tears  or damage worn more than 3 times.

 

Pilling may occur on soft or sublimation printed fabrics when it comes in contact with Velcro and any other rough surfaces. The back/bottom area of the garment tends to pill easier than other areas. Unfortunately, this is an issue we cannot avoid due to the nature of the fabric.

 

Gift vouchers are non-refundable and cannot be exchanged for cash

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Shipping Fees and Faulty Items

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Can I get my shipping fees back?  

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Any original shipping fees or return shipping charges are non-refundable unless the error was made on our part. In those circumstances, we aim to achieve the best customer service and satisfaction. In the rare event that you do receive a defective item, please contact us at your earliest convenience.

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I have received a faulty item. 

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We are genuinely sorry if you have received a faulty item from us.  Please contact us so we can arrange the necessary returns and replacements for you.

Do I have to pay for return postage? 

Unfortunately, we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we are also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the shipping cost when we receive your return.

Return Address:

Croespenmaen Industrial Estate, Crumlin, Kendon, Croespenmaen, Newport NP11 3AG